Privacy Policy
At Dream Express Ltd, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website and services. By using our website, you consent to the practices outlined in this policy.
1. Information We Collect
We collect personal information when you use our services, such as filling out quote forms or interacting with our website. The types of information we collect include:
- Personal Details: Your name, email address, phone number, and address.
- Delivery Information: Details about pick-up and delivery addresses, parcel dimensions (length, width, height, and weight), and service preferences.
- Technical Data: Your IP address, browser type, device type, and other technical data collected through tracking tools.
- Usage Data: Information about how you interact with our website, including pages visited and time spent on our site.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide accurate quotes for our courier services.
- To manage and deliver your orders.
- To communicate with you regarding your inquiries, bookings, or account.
- To enhance our website functionality and improve user experience.
- To analyze website performance using tracking tools like Google Analytics.
- To comply with legal requirements and enforce our terms and conditions.
3. Google Analytics and Tracking Tools
We use Google Analytics to better understand how visitors interact with our website. This service collects certain data automatically, such as:
- IP addresses
- Browser and device information
- Geographic location
- Referring/exit pages
- Time spent on pages
- Clicks and interactions on the website
Why We Use Google Analytics:
- To monitor website performance and improve our services.
- To analyze user behavior and optimize the website for a better experience.
Google Analytics uses cookies to collect this data. For more information on how Google processes data, visit Google’s Privacy Policy.
How to Opt-Out: You can opt-out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Trusted Service Providers: To facilitate courier services, such as processing payments or managing deliveries.
- Legal Authorities: If required by law, or to protect our legal rights, safety, or the safety of others.
5. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, and restricted access to sensitive data. However, no method of online transmission is entirely secure, and we cannot guarantee absolute security.
6. Your Data Protection Rights
Under applicable privacy laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Erasure: Request the deletion of your data, subject to legal and operational requirements.
- Objection: Object to certain types of data processing, such as for direct marketing purposes.
- Data Portability: Request a copy of your data in a machine-readable format for transfer to another service provider.
To exercise these rights, please contact us using the details provided below.
7. Retention of Your Information
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your data.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Dream Express Ltd
Phone: 07702213968
Email: info@dream-express.co.uk