Terms & Conditions
At Dream Express Ltd, ensuring transparency and fairness in our services is a priority. These Terms and Conditions outline the responsibilities, obligations, and rights of both Dream Express Ltd and our customers when using our delivery services. By using our services, you agree to the terms outlined in this policy.
1. Definitions
- Customer: The individual or company contracting the services of Dream Express Ltd.
- Contract: The agreement between the customer and Dream Express Ltd.
- Consignment: Goods sent in one load by or for the customer.
- Dangerous Goods: Items that are hazardous and subject to regulatory conditions.
- Force Majeure Event: Circumstances beyond the carrier’s control, such as natural disasters or government actions.
2. Parties and Sub-Contracting
- The customer must own or be authorised to handle the consignment.
- Dream Express Ltd may subcontract services to third-party carriers. The names of additional carriers can be provided upon request.
3. Dangerous Goods
- Dangerous goods must be disclosed to Dream Express Ltd in advance and comply with statutory regulations.
- Failure to disclose such goods gives Dream Express Ltd the right to terminate the contract without liability.
4. Loading and Unloading
- The customer and the consignee are responsible for ensuring that goods are safely and properly loaded and unloaded.
- Equipment used must be suitable and operated by trained personnel.
- Unsafe sites or improper equipment may lead to indemnification by the customer.
5. Customer Obligations
The customer must ensure that the consignment:
- Meets all legal and safety requirements.
- Includes accurate details, such as weight, dimensions, and contents.
- Provides Dream Express Ltd access to any necessary welfare facilities during collection or delivery.
6. Transit
- Transit begins once the consignment has been collected from the customer’s premises.
- Transit ends upon delivery or if conditions such as inadequate access prevent delivery.
7. Undelivered or Unclaimed Consignments
- If consignments cannot be delivered or claimed, Dream Express Ltd reserves the right to sell or dispose of them after providing reasonable notice to recover costs.
8. Charges
- All charges must be paid promptly as per the agreed terms.
- Late payments may incur additional fees under the Late Payment of Commercial Debts Act 1998.
9. Liability
- Dream Express Ltd’s liability is limited to specific conditions outlined in this agreement.
- Liability does not extend to losses caused by force majeure events, such as natural disasters, strikes, or government actions.
10. Indemnity
The customer agrees to indemnify Dream Express Ltd against any losses or claims arising from:
- Insufficient or improper packaging of goods.
- Fraud, misrepresentation, or negligence.
- Handling or transportation of dangerous or prohibited goods without proper disclosure.
11. Confidentiality
Both Dream Express Ltd and the customer agree to maintain confidentiality regarding all aspects of their agreement unless disclosure is required by law.
12. Governing Law
This agreement is governed by English law, with any disputes settled exclusively in English courts.
Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Phone: 07702213968
Email: info@dream-express.co.uk